Call Center Agent for Clinical Laboratory - Bandung

Join Infomedia Nusantara as a Call Center Agent for Clinical Laboratory in Bandung and become a vital part of our customer service team. In this role, you will provide exceptional support to clients by delivering accurate information about our laboratory services. With a strong focus on customer satisfaction, you will handle inquiries, complaints, and requests, ensuring a seamless experience for our clients. Our state-of-the-art call center in Bandung is equipped with the latest technology, including CRM software and advanced analytics tools, to help you deliver top-notch service. This is your opportunity to grow within a dynamic and supportive environment, where your contributions are valued and recognized.

Infomedia Nusantara is a leading provider of laboratory services in Indonesia, known for our commitment to quality and innovation. We are seeking a dedicated and customer-focused Call Center Agent to join our team. In this role, you will be responsible for handling a high volume of calls, providing accurate information, and resolving customer issues efficiently. Our call center operates 24/7, offering round-the-clock support to our clients. You will work closely with our laboratory team to ensure that all customer inquiries are addressed promptly and accurately.

📋 Tanggung Jawab Pekerjaan

• Provide exceptional customer service by answering inquiries, resolving complaints, and handling requests related to laboratory services.
• Deliver accurate and timely information to clients about our laboratory services, including test procedures, results, and turnaround times.
• Use CRM software to log and track customer interactions, ensuring a personalized and efficient service experience.
• Collaborate with the laboratory team to ensure that all customer inquiries are addressed accurately and promptly.
• Maintain a high level of accuracy and attention to detail in all communications with clients.
• Monitor and analyze call center performance metrics to identify areas for improvement and implement best practices.
• Adhere to company policies and procedures, including confidentiality and data security protocols.
• Provide feedback and suggestions for improving our laboratory services based on customer interactions.

🎓 Kualifikasi & Syarat

• Minimum 1 year of experience in a customer service or call center role, preferably in a medical or laboratory setting.
• Proven ability to handle a high volume of calls with a positive attitude and professionalism.
• Excellent communication skills, both verbal and written, with the ability to explain complex information clearly.
• Strong problem-solving skills and the ability to remain calm and composed under pressure.
• Proficiency in using CRM software and other call center tools.
• Knowledge of laboratory services and medical terminology is a plus.
• Ability to work in a fast-paced, 24/7 environment.
• High school diploma or equivalent. A degree in a related field is preferred.

🛠️ Keahlian

Lowongan Terkait